A key component of our business model is maintaining and developing our qualified
staff of over 100 project representatives. It is this resource which gives QCI the
ability to provide a quick response and the flexibility in matching the personnel
qualifications to that of the project.
Quality of service is established primarily by the knowledge that our project representatives
bring to the job. QCI attracts personnel with varying backgrounds and experience.
Therefore, QCI has developed several programs to help standardize the level of service
provided and assists to develop the technical knowledge of our field staff. These
programs include an in-house training certification program and mentoring program.
Our full time staff development manager provides weekly seminars on numerous subjects
designed to inform and update our staff on specifications, new technologies and
procedures. Proficiency testing is performed to gauge employee competence and certify
our project representatives to three levels of QCI certification.
Quality Control Inspection has developed a model in our management-team approach,
which allows us to effectively maintain our quality and highest level of service
with our clients. This team consists of:
Regional Managers direct operations for each office and have a primary role
of working with the client to establish scope and objectives on projects and to
ensure QCI meets those expectations throughout the contract.
Contract Administrators (CA) act as the liaison with the client on a day-to-day
basis. The CA is assigned a certain number of projects and provides technical support
and supervision with the daily operations of our field representatives.
Resident Project Representative (RPR) serves as engineer/architect's liaison
with contractor working principally through contractor's superintendent and assist
them in understanding the intent of the contract documents. The RPR also reviews
work, has the capability to reject defective work.